Crewmember help

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THE PROCEDURE IS SIMPLE:

  • Submit your request by filling out the booking form
  • We will send you the best offer available with minimum connections and at the low cost.
  • The offer will be uploaded on www.suncana.org and we will send you your PIN to track down the offer via MSA
  • If you like the offer you will pay for it at MSA
  • Once the payment is registered we will send the e-ticket to MSA, to you and to www.suncana.org where the ticket will be easily found with the use of your PIN
  • If necessary we will send you the invoice for the purchased ticket so that you can have your money reimbursed by Carnival

ADDITIONAL BENEFITS:

  • Taylor-made requests: if you wish to fly with a specific airline or with a partner/ friends on the same flight just let us know
  • You will have 2 pieces of luggage allowance on connected flights
  • REBOOKING WITHIN THE SAME CLASS FREE OF CHARGE
  • All seamen tickets are refundable
  • In case of any difficulties at the airport we are here for you 24 hours a day, 7 days a week!

PLEASE NOTE: Refunds are made through a bank only with approximately 30-40 USD deduction in payment due to bank charges and exchange rate differences